Wellworx has a complaints resolution process which aims to address any dissatisfaction you may have.
Complaints should be submitted in writing to complaints@wellworx.co.za, or by calling 0860 732 524 to speak with a senior team member.
We will then:
- Request supporting documentation if needed
- Record your complaint in the Wellworx Complaints Register
- Investigate and address your concerns in a timely and fair manner
- Inform you of the outcome within the agreed timeframe
If the issue isn’t resolved to your satisfaction, we’ll let you know about your right to reach out to the following statutory bodies:
FAIS Ombud
Physical address: Menlyn Central Office Building, 125 Dallas Avenue, Waterkloof Glen, Pretoria, 0010
Phone: +27 (0)12 762 5000
Email: info@faisombud.co.za
Website: www.faisombud.co.za
Ombudsman for Short-term Insurance
Physical address: 110 Oxford Road, Houghton Estate, Johannesburg, 2198
Postal address: P.O. Box 32334, Braamfontein, 2017
Phone: +27 (0) 11 726 8900
Email: info@osti.co.za
We will maintain a record of complaints received for a period of 5 years, together with an indication of whether or not such complaints were resolved.